FAQ
Need help?
Everything you need to know before placing your order.
Can't find the answer you're looking for?
Feel free to contact us at fitness@fookuses.com - we're happy to help.
Products & Sizing
How do I choose the right size?
We recommend referring to our Size Guide, available on every product page. If you're between sizes, choose based on whether you prefer a more supportive fit or a slightly more relaxed feel. If you're unsure which size is right for you, contact us at fitness@fookuses.com and we'll be happy to help you find your perfect fit.
Between sizes? Here's how to choose.
If you're between two sizes, choose based on how you'd like the garment to fit.
Prefer a more supportive, compressive fit? Choose the smaller size.
Prefer a more relaxed, comfortable fit? Choose the larger size.
How should I care for my activewear?
Wash your garments inside out at 30°C on a delicate cycle or by hand. To help preserve the fabric and its performance, we recommend avoiding fabric softener, bleach and tumble drying.
What makes Fookuses Fitness activewear different?
Fookuses Fitness combines comfort, minimalist design and versatility. Our activewear is designed for both training and everyday wear.
We're also currently the only Estonian activewear brand offering dedicated collections for both women and men.
Is your activewear only for the gym?
No. Fookuses Fitness activewear is designed for movement wherever your day takes you - whether you're at the gym, running, practising yoga, going for a walk or simply relaxing at home.
Ordering & Payment
How do I place an order?
Simply add your chosen products to your cart and proceed to checkout. Enter your shipping details, select your preferred payment method and complete your purchase.
Once your order has been placed successfully, you'll receive an order confirmation by email.
How can I pay?
You can securely pay for your order using:
- Credit or debit card (Visa, Mastercard and American Express)
- Apple Pay or Google Pay
- Online bank transfer (Swedbank, SEB, Luminor, Citadele, LHV, Coop Pank, Artea, Revolut and N26)
- Inbank payment options:
- Pay in instalments (from €100)
- Pay in 3 instalments (from €75)
- Pay next month (from €30)
All payments are processed through a secure, encrypted payment environment.
Can I change my order?
If your order hasn't been processed yet, we'll do our best to make any requested changes.
Please contact us as soon as possible at fitness@fookuses.com and include your order number.
Once your order has been packed or shipped, we're unfortunately unable to make changes.
When will I receive my order confirmation?
You'll receive an order confirmation by email immediately after your purchase has been completed successfully.
If you haven't received it within a few minutes, please check your spam or junk folder.
Shipping
When will my order arrive?
Delivery times depend on your selected shipping method and destination country.
Orders within Estonia are typically delivered within 2–7 business days.
Which countries do you ship to?
We currently ship to the following countries:
- Estonia
- Finland
- Latvia
- Lithuania
- Poland
- Germany
- Netherlands
- Luxembourg
- Ireland
- Denmark
- Austria
- Spain
- Portugal
- Italy
- Croatia
- Slovenia
- Greece
- Bulgaria
- Slovakia
- Czech Republic
- Hungary
If your country isn't listed, please contact us - we'll do our best to find a suitable shipping solution.
How will my order be delivered?
You can choose to have your order delivered to a DPD, Smartpost, Omniva or Unisend parcel locker.
Your preferred delivery method can be selected during checkout.
How much does shipping cost?
We offer free shipping on orders over €80.
For orders below €80, shipping costs depend on your selected delivery method and destination country. The exact shipping cost will be displayed at checkout before you complete your purchase.
How can I track my order?
Once your order has been shipped, we'll send you an email with a tracking link. You can use it to follow your package's journey and see when it's expected to arrive.
Returns & Exchanges
How do I return a product?
You can return your order within 14 calendar days of receiving it.
Before returning an item, please make sure it is:
- Unused
- Clean and undamaged
- In its original condition
- With all original tags attached
You may try on the product as you would in a physical store.
To start a return, please complete our Return Form or follow the instructions below for your chosen parcel locker:
Omniva returns
- After your parcel has been delivered, you'll receive an SMS with your return code.
- Visit an Omniva parcel locker.
- Select "Return a parcel" on the screen.
- Enter the return code from the SMS.
- Place your parcel in the locker.
- Keep your return receipt for your records.
DPD & Unisend returns
- After your parcel has been delivered, you'll receive an SMS with return instructions.
- Visit a DPD or Unisend parcel locker.
- Follow the instructions provided in the SMS.
- Place your parcel in the locker.
- Keep your return receipt for your records.
Smartpost returns
Smartpost does not send return codes by SMS. Returns are completed through the Smartpost self-service portal.
- Open the Smartpost returns page (my.smartpost.ee).
- Enter your original tracking number.
- The system will generate your return code.
- Visit a Smartpost parcel locker.
- Enter your return code.
- Place your parcel in the locker.
- Keep your return receipt for your records.
If you need any assistance or haven't received your SMS or return code, please contact us at fitness@fookuses.com.
How long does a refund take?
Once we've received and inspected your return, your refund will be processed within 14 calendar days.
How much does a return cost?
Returns are free of charge.
How do I exchange a product?
To exchange a product, simply return your current item following our standard return process and place a new order for your preferred size or product.
This ensures you'll receive your new item as quickly as possible and helps avoid your preferred size or product selling out.